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Find answers to the most common questions about our Arabic fragrances, shipping policies, order process, and customer support. This perfume FAQ covers everything you need to know before and after placing your order with OWN Perfumes.
Orders are processed within 24 to 48 business hours after payment confirmation.
At this time, we are developing our OTTS (OWN Trusted Tracking System) to provide a fully integrated tracking experience for our customers.
In the meantime, our logistics team will personally contact you to confirm the delivery address, share updates when your order leaves our store or warehouse, and notify you once the delivery has been completed.
We accept credit/debit cards, secure online gateways, Benefit Pay (Bahrain National Wallet) and Cash on Delivery (COD) within Bahrain.
Yes. We use SSL encryption and certified payment providers to keep your data safe.
Yes. You can cancel your order within 24 hours of placing it or before it is shipped.
Contact us at info@ownperfumes.com within 14 days of delivery with clear photos. If approved, we will replace it with the same product.
Yes. All fragrances sold on OWNPerfumes.com are 100% authentic, sourced from verified distributors and manufacturers in the Middle East.
Perfumes can last for years when sealed. Once opened, we recommend using them within 36 months for best performance.
You can reach us by email at info@ownperfumes.com or via our WhatsApp Business number listed on the website.
You can review our policies here: Shipping & Refund Policy, Privacy Policy, Terms & Conditions.
Yes. We comply with the Bahrain Personal Data Protection Law (PDPL) and apply secure practices across all transactions.
Still need help? Contact our customer support for personalized assistance. You can also explore global perfume knowledge at Fragrantica.
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